FDIC-Insured - Backed by the full faith and credit of the U.S. Government
First Federal of Van Wert is upgrading our system in order to better serve our customers.
The majority of the process will start after the end of business on Thursday, April 3, 2025 through Monday, April 7, 2025**.
Click here to learn more!
*A conversion is an internal system update. First Federal will continue to remain the same locally owned and operated institution and partner that we have always been!
**Some items are scheduled to occur earlier or later than these dates. First Federal customers were mailed a full conversion document. Please refer to your packet for complete information.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Dear Valued First Federal of Van Wert Customer,
It is an exciting time for First Federal, our customers, and the Van Wert community!
In 2025, we are opening our second location, located at 820 N. Washington, we are investing in new and improved technology, and we are introducing a new logo. We are proud to be your community bank, and we strive to make every banking experience great. We are always looking for ways to make the experience better for not only our customers, but for our employees as well. The First Federal team has reviewed our current system and researched ways of making it better. We are excited to announce that we are improving our systems to make your banking experience better, safer, and easier!
More information on the improvements to our systems, a timeline to guide you through the improvements, and what you need to do to prepare, is available online, in our office and sent to your mailbox. You will soon see updates to our website, Online Banking, Mobile App, and our Debit & ATM Cards. The new website and Mobile App will launch soon, increasing access and enhancing your online and digital experience. We are excited about the upcoming improvements for you, our customers, and our employees!
Coinciding with our physical expansion and our system improvements, we are updating our brand to more clearly, consistently, and concisely share our story. We are excited to share our new logo! We believe by evolving our brand we can convey our commitment to customer service and our community, while strengthening our brand in the community.
With these transitions happening, our commitment to the Van Wert community, our customers, and our employees remains our priority. First Federal will continue to prioritize our customers – after all, providing great customer service is our best product! We are also committed to our team; we can’t be great partners for our customers if we are not first great partners to one another. And First Federal will remain the same locally owned and operated institution and partner that we have always been since 1893.
Our goal is to make this transition seamless for our customers. While these transitions are occurring, the First Federal team will continue to be ready to assist you with your banking needs during regularly scheduled banking hours. And as always, if you have any questions or concerns, please feel free to contact us.
We are investing in infrastructure and a new second location to show our commitment to the Van Wert community. All of this is not possible without your partnership. At First Federal, we believe that if our community and customers thrive, we thrive.
Invested in Van Wert. Committed to You.
Sincerely,
Brian Renner,
President / CEO
